Can anybody help me regarding the process of registering with DEWA. I have just been told that keys for K7 building are ready to collect and had arranged for a friend who lives in Dubai to collect for me (as I live in the UK) by providing a letter of authority. This all seemed fine until I receive an email saying keys will only be handed over AFTER the DEWA account has been transferred into my name. I'm told that I have to do this in person in Dubai and that there is no way around this. Does this sound correct?? My other concern is that it appears to transfer my DEWA account I must show a residence visa in my passport (something I cannot provide as I'm not a Dubai resident). How have others got round this? Any help would be greatly appreciated.