Legal Question,

Whilst we were in the process of finalising the cost of “finishing” we were taken to Ideal Standard by our builder to choose the bathroom fittings. This we duly did, picking the shower trays, cubicles, shower taps and washbasin taps and then paid for them.

We had regular up-dates from our builder by e-mail, including photographs.
All looked well until we returned to inspect the completion last November when we found that he had not fitted the bathroom fittings of our choice.
In fact there was a cigarette burn in one of the shower trays and none of the fitting had the Ideal Standard brand mark on them.

It was not until we had paid him the balance that we noticed these anomalies (The rest of the work was/is good). There are still some items of furniture missing that we had agreed upon and he now refuses to :- 1) replace the fittings. 2) Provide the balance of the furniture. 3) Pay any money back. 4) Answer any e-mails.

Is there anything we can do (legally)?

Cheers