Sally, by all means go down to their office and kick a almighty stink. Please note that others have or must have done this to Fadesa.

I know that they have done this in Spain. The senior staff does not come out of the office & send a junior to take the abuse of its customers. The junior staff just stands their totally dismissive, soaking in all the abuse. Fadesa is only cooperative until such time as the private contracts are signed.

Besides above, Fadeda is not in a position to pay as they have just renegotiated their credit to service with their banks to pay their interest.

The only way you will get anything out of Fadesa is to sue them.