My first ever experience with Nakheel customer care is excellent

[yousafnoor]

I sent a mail, to the address suggested here on this forum some where, and got a response from “Sara” immediately, after some minutes of sending.

The lady asked me to send her my building name and apartment code so that she could help me on that.

I will keep posting the development in this tread.


Cheers

[laguna33p]

that doesnt sound like nakheel, it must be automated!

[yousafnoor]

Originally Posted by laguna33p

that doesnt sound like nakheel, it must be automated!

Here is the reply from Nakheel:

First reply:
"Dear Mohammad,

Further to your e-mail below, you are kindly requested to provide the building and unit code for us to to update you with the information required.
For further assistance, please feel free to contact us.

Regards"

Second Reply"

"Dear Mohammed,

Thank you for your valuable feed back.

Kindly be advised that the property IC1-ITA-U18 is ready for handover and we are currently finalizing the handover procedure and documentation with the building owner.

Regarding the resale value requested, please note that as Nakheel is not selling units in International City buildings, we do not have an update regarding the same.

Should you require further assistance, please do not hesitate to contact us.


The reply came from "Sara" and she came back immidiately after I dropped both messages.

[panchal]

You are right I too got a reply, but when I gave my building No. and apprtment Name, I got a reply saying I am not the registered keeper?

So after all the effort I got nowere. That Nakheel for you.

Keep at it, hoping you get better results.

GOOD LUCK.
Panchal

[laguna33p]

panchal, so does that mean you dont own the apartment??? dont you have your contracts??

[laguna33p]

sorry what is the email address of this sara person at nakheel, i know it's on one of these threads but I cant find it

[NOOR]

Sara Mohammed
Customer Relationship Coordinator
Nakheel Customer Services Centre
Nakheel PJSC
P O Box 17777
Dubai - United Arab Emirates

Tel: +971 4 390 3333
Direct: +971 4 365 8705
Fax: +971 4 390 3314
Email: sara.mohammed@nakheel.com

[ATA]

Ask Sara why the service charges are so high and see if you get a response!

[laguna33p]

got the same response regarding handover.........

Kindly be advised that the property xxxxxxxx is ready for handover and we are currently finalizing the handover procedure and documentation with the building owner.

[wayneis]

OK I thought I would try one more time so yesterday I sent email and also rang here is what happened

Email response...none to date

Phoned call center First Time given a number
Number rang out to an answer machine which said leave a message then said "sorry message box full"
Rang back call center Second time who explained sorry staff are in a meeting.
Phoned direct number of Ms Sara could not answer specific question was told to phone another number.
Rang number, person concerned was not there.Number rang out to an answer machine which said leave a message then said "sorry message box full"
Phoned call center Third time given email address.


Ms Sara could answer building hand over and general questions for more specific answers I was directed to a person where it was imposable to leave a message and I have yet to receive an email reply.

Sorry I still give Nakheel a B Minus for customer service all though I did notice an improvement in the switch board manner.

Not much use though is it when you are directed to phone number's that explain the person is not at their desk then asked to leave a message then a voice tells you sorry the message box is full you can not leave any message....

Summary
3 Phone calls to Call Center
2 Phone calls to other Nakheel numbers
1 email

Still questions remain only partially answered and no email yet

email answer after 30 hours